Service from the system manufacturer
Over the entire life cycle of your machine
As our Service customer, you benefit from the unique expertise of an induction system manufacturer with more than 75 years of experience. For you, this means that our Service specialists know all the technical details and all factors that influence the induction and production process. As a customer, you have a responsible contact person and our worldwide service network is available to you – over the entire life cycle of your machine.
The SMS Elotherm Group has created an organisational structure for service that optimally supports customers. Moreover, the SMS Elotherm Group has a worldwide service network that is constantly being expanded. The current sites can be found in Germany, Brazil, China, France, India, Mexico and North America. For customers, that means very high availability and very short response times.
We know the needs of our Service customers, and we offer them comprehensive service directly from an experienced induction machine manufacturer. Our on-site consultation offers our customers concepts for maintenance, production conversion and retrofitting of their induction systems. Take advantage of these benefits to boost the efficiency of your machines.
Lower operating costs
New deployment options for the machines
Improved product quality
Our service organisation has been looking after the machines from SMS Elotherm for more than 75 years. No matter which part, which generation or which technology is involved, nobody knows the SMS Elotherm machines better than our service technicians.
Top-class service from the original manufacturer is the best guarantee for maximum availability of your machine. We are familiar with your applications, including heating, annealing, hardening, blending and welding, and we provide service with very short response times worldwide.
We also visit you on site to jointly explore the possibilities within the framework of our wide variety of service options. We advise you on machine set-up and carry out installation, commissioning and testing of the induction machines. We assist you in carrying out preventive maintenance to increase machine availability, and if there is a problem with your machine, we help with professional troubleshooting on site. We also assist you with our expertise in production support, process optimisation and efficiency-boosting machine modifications.
Spare parts and troubleshooting
For troubleshooting, you can rely on support by the experienced engineers of the SMS Elotherm Group. And once the fault has been found, you receive guaranteed quality with original spare parts. Based on our many years of experience, we can put together especially economical spare parts kits for you. We also devise replacement part solutions for discontinued components to increase machine availability.
Benefit from higher availability. Our large spare parts stock, worldwide service network and intelligent CRM system ensure that problems are resolved in no time.
The SMS Elotherm Maintenance Bonus programme gives you a 5% discount on all necessary spare parts for 12 months on each machine maintained by our service technicians.
Take out a maintenance contract with us that is tailored to your needs, and let our specialists handle the periodic maintenance of your inductors.
If an inductor is defective and needs repair, we have workshops in many parts of the world with direct access to our advanced metallurgy lab in Germany. Our repairs focus on quality, with constant attention to fast turn-around. After an incoming inspection, the received inductors are checked and we give you a corresponding quotation for the necessary repairs. All repairs are performed according to manufacturer specifications, so the service life of repaired inductors is virtually the same as that of new inductors. After a final inspection, the repaired inductors leave our workshop accompanied by a test report.
The expertly repaired inductors are as good as new, making use of the existing materials. All necessary original wearing parts, such as high-quality material guide tubes, are naturally included in our product range.
The high quality of repairs according to SMS Elotherm OEM specifications yields high reproducibility for your processes. We carry out your inductor repairs with especially short turn-around times. And cooperation with our specialists results in continuous improvement, so that you can demonstrably reduce your tooling and process costs.
Maintenance Bonus programme
By joining our Maintenance Bonus programme, you can ensure the maximum availability of your machine, benefit from early detection of potential error sources, and achieve an immediate cost reduction with optimal maintenance quality.
For each machine maintained by our service technicians within the framework of the Maintenance Bonus programme, you receive a 5% discount on all necessary spare parts directly after receipt of your written order. The Maintenance Bonus programme has a term of 12 months, with maintenance performed within the calendar year in which you sign up for the Maintenance Bonus programme.
What is included in the discount? Spare parts are included.
What is maintained? We maintain all electrical and mechanical components necessary for proper machine operation and product quality. The maintenance scope is adapted to your individual requirements.
Production conversion and retrofitting
The only thing that is constant is change. In light of that, are you looking to convert your production? If so, we can assist you, starting with assessment of the actual situation and checking the current condition of the machines. We additionally look after project engineering, development and design for converting your production to new types. The subsequent set-up and configuration of new inductors is in good hands with us.
Energy efficiency is a current and future-oriented topic. If production conversion is necessary to improve energy efficiency, we provide the corresponding concepts and implement the necessary measures.
Retrofitting of induction machines is an increasingly important area of application. The SMS Elotherm Group offers you innovative concepts for refurbishing and upgrading induction machines. That includes not only SMS Elotherm machines, but also machines from other manufacturers. Benefit from the advantages of EloProcess, EloFresh, EloMind, etc.
The advantages for you: Your machine is always up to date. You have assured availability of spare parts because outdated modules or subgenerations that are no longer available are exchanged on time.
Overall, the availability and productivity of your machine increase, support and troubleshooting can be performed more efficiently, and you save the capital expenditure on a completely new machine.
A knowledge edge means a competitive edge. That’s why you should take advantage of the training programme specifically developed for your machine. The training content focuses primarily on practical aspects, including direct troubleshooting and avoiding downtime. In our training courses, your specialists learn how to use the full functionality of your machine so you can make the most of it.