SERVICE HOTLINE
Our goal is to always ensure a smooth production in your workshop and to restore production quickly in the event of disruptions. We know that disruptions and problems do not just occur during business hours, which is why we are always available 24/7.
SMS Elotherm GmbH has a worldwide service network available which is constantly being expanded. The current locations are in Germany, Brazil, China, France, India and North America. We also have other country-specific co-operation partners available around the world.
Technical service
Our technical service enables us to provide reliable advice in the shortest possible time, so that you can use your system again as quickly as possible. We can provide you with direct support with various communication tools in order to solve your problem even faster. If our remote diagnostics indicate that you need a spare part, then our spare parts service will provide it for you immediately, along with detailed information.
CONSULTATION
As our service customer, you can benefit from the unique expertise of an induction system manufacturer with more than 75 years of experience. For you, this means that our service specialists know all the technical details and all factors that can influence the induction and production processes. As a customer, you therefore have a competent contact partner. Our global service network is always at your disposal – and throughout the entire life cycle of your machine.
We know the needs of our customers, and we provide a comprehensive service directly from an experienced induction plant manufacturer. Our on-site consultation provides our customers with concepts for servicing, maintenance to production conversion and up to, and including, retrofitting of their induction plants or systems. Of course, we are also pleased to assist you in planning a new plant or system. Take advantage of these benefits to boost the efficiency of your plants or systems.
- Increased productivity
- Fault analyses to reduce operating costs
- New usage options for the plant or system
- Improved product quality
- Feasibility studies, cost analyses, simulation and trial runs
- Optimising the plant or system availability
- Extensive support for new plant and system planning
Brochure: For top customer satisfaction